Frequently Asked Questions
Q: What is a Virtual Assistant?
A: A Virtual Assistant is a professional who provides administrative, creative, or technical support to businesses remotely. Our services cover tasks such as email management, calendar scheduling, social media management, customer support, and more.
Q: What is your background and experience?
A: Our Virtual Assistant services are backed by years of experience in administrative support, primarily in executive assistant and secretarial roles. We specialize in managing emails, calendars, customer service, social media, and other business tasks.
Q: What Virtual Assistant packages do you offer?
A: We offer different packages tailored to your needs, including the Starter Package, Business Support Package, and Executive Assistant Package. If you need a customized package, let us know, and we’ll adjust it based on your specific requirements.
Q: How do I get started?
A: Simply choose a package or request a custom solution. Once you confirm your selection, we’ll send you an invoice. After payment is received, we’ll start assisting you right away.
Q: Do you offer special pricing?
A: Yes, we provide discounts for upfront payments, such as a reduced rate for a 3-month service commitment. Contact us to discuss tailored pricing based on your business needs.
Q: What payment methods do you accept?
A: We accept international payments via PayPal. In Indonesia, we also support local bank transfers and e-wallet payments. Let us know if you prefer another method, and we’ll do our best to accommodate you.
Q: Where is your Virtual Assistant located?
A: Our services are fully remote, allowing us to work from anywhere. We are based in Indonesia but can support businesses worldwide with smooth communication through online platforms.
Q: What are your working hours?
A: We are available at the following times:
Singapore (SGT, UTC+8): 08:00 AM – 12:00 AM
Eastern Time (ET, UTC-5): 07:00 PM – 11:00 AM (next day)
Central European Time (CET, UTC+1): 01:00 AM – 05:00 PM
Australia Eastern Standard Time (AEST, UTC+10): 10:00 AM – 02:00 AM (next day)
Feel free to contact us during these hours for smooth communication!
Q: Can I contact you outside of your working hours?
A: Yes! If you reach out outside our working hours, we’ll respond as soon as we’re available. Your inquiries are important to us.
Q: Will I have ongoing support from my Virtual Assistant?
A: Yes, we provide continuous support and communication to ensure your tasks are handled efficiently. You can always contact us for updates or additional assistance.
Q: Can I change my package later?
A: Absolutely! If your business needs change, you can upgrade or modify your package anytime to ensure you get the right level of support.
Q: How do I contact you?
A: You can contact us by visiting the Contact Us menu, filling out the form with your inquiry or request, and submitting it. Our team will review your message and respond promptly to assist you.